Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice. 

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.

Description:

The Strategic Partnerships Team at Fetch oversees partnerships in three channels: i) Employee Benefits & Associations, ii ) Property & Casualty Brokers and Agents, and iii) Financial institutions that want to offer Pet Insurance as a value add to clients. The Director of Operations, Strategic Partnerships is a key role on the Strategic Partnerships team ensuring the successful implementation of newly signed partners across all three channels as well as the ongoing administrative and operational needs of all signed partners. Once a partner is signed by either the Team Lead or Growth Partner, the Director of Operations will oversee the implementation from contract execution to first bound policy, ensuring accuracy in paperwork, licensing/appointments, reporting, invoicing, customization for launch, and scheduling of training and webinars for all partners. This person will also coordinate with Creative on key marketing materials, ensuring partners are up to date with product and program enhancements.  The Account Managers for each respective channel will report into this person.

Key Responsibilities:

• Successful implementation of newly signed partners – Drive new partner implementation, ensuring the end-to-end needs of partner and Fetch are met, keeping key partners informed, and ensuring the partner is set up for success to hit key metric
• Create Efficiency - Implement an end-to-end process that optimizes the launch of a partner from contract signature to first policy bound within 30 days, keeping in mind nuances between the Employee Benefits and Property & Casualty channels and needs of the respective partner
• Key Contact for ongoing administrative needs- As the needs of the partner evolve, work closely with the Growth Partners, who are the relationship managers, to ensure the partnership is working as intended and handle any ongoing administrative asks
• Cross-functional lead- Work with the key teams at Fetch to ensure compliance, reporting, tech integration, data analytics, and all cross-functional needs for each partner are properly communicated and implemented
• Creative liaison- Each partner will have ongoing marketing needs based on their audience, email campaigns, open enrollment cycles, and events.  This person will be the liaison between Strategic Partnerships and Creative to ensure materials are accurate, up-to-date, and properly catalogued.  This includes creating RFP decks.
• Manage Marketing Calendar- Strategic Partnerships has their own team calendar which maps Open Enrollment Cycles, Marketing/Email campaigns, Events/Conferences, Client Pitches/Webinars and uses this to inform pacing and CAC.  This person would oversee this calendar and manage accordingly.

Skill Set:

• 10+ years of professional experience
• 3+ years of management experience 
• Exceptional organizational skills
• Detail oriented, strong propensity for follow through and execution 
• Strong interpersonal and communication skills 
• Strong presentation skills 
• Strong verbal and written acumen 
• Strong preference towards someone who is a quick-learner, resourceful, open-minded to new ideas, and adaptive to change
• Adaptable to meet evolving needs of the organization 
• Autonomous
• Intellectually curious
• Ability to work in a fast-paced environment and under tight deadlines

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive professionally and personally.

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• 401k matching 
• Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday 
• One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
• Volunteering - eligible to earn up to 8 floating holiday hours per calendar year 
• Educational Assistance Programs 
• Department incentive perks 
• Fetch Pet Insurance discount - 50% off, up to $1000 savings/year

—ABOUT FETCH—

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 300+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada) and we currently provide security to over 360,000 pet parents. 

We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.